done55 Frequently Asked Questions

The minimum age to register and play at done55 is 21 years. This is a non-negotiable requirement under done55's international gaming license. Age is verified through mobile number confirmation at registration and CNIC-based identity verification before your first withdrawal is processed. Any account found to belong to a player under 21 is immediately closed and the balance forfeited.

done55 requires your CNIC (Computerised National Identity Card) number and a photograph of your CNIC for KYC verification. This is mandatory before your first withdrawal is processed. In some cases, done55 may request a selfie alongside your CNIC for additional identity confirmation. The KYC process is handled securely and your documents are encrypted in storage.

If you have forgotten your done55 Login password, click the "Forgot Password" link on the done55 Login page. Enter your registered Pakistani mobile number and done55 will send a password reset code via SMS. Enter the code, set your new password, and you are back in. If you do not receive the SMS within a few minutes, contact done55 support via live chat for immediate assistance.

No. done55's Terms and Conditions strictly prohibit multiple accounts. Each Pakistani player is entitled to one done55 account only. Duplicate accounts created with different mobile numbers, payment methods, or identity documents are detected through automated and manual checks. All duplicate accounts will be closed and balances forfeited. If you accidentally created a second account, contact support immediately to resolve the situation.

You can request account closure at any time by contacting done55's 24/7 live chat support. If you are closing your account due to gambling-related concerns, done55 strongly recommends using the self-exclusion tool in your account settings instead — it provides stronger protections against accidental re-registration. Any verified real-money balance will be returned to your registered payment method after account closure is processed.

The minimum deposit at done55 is PKR 100. This applies across all accepted payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay. USDT TRC20 deposits may have a slightly different equivalent minimum due to network conversion rates. The maximum deposit per transaction varies by payment method and is displayed in the done55 Cashier at the time of deposit.

JazzCash deposits at done55 are credited to your account balance instantly in the vast majority of cases. Once you authorise the payment from your JazzCash mobile wallet, done55 receives confirmation and reflects the funds in your balance typically within seconds. Occasional delays of up to a few minutes can occur during peak network periods. If a JazzCash deposit is not showing after 10 minutes, contact done55 support with your JazzCash transaction reference.

EasyPaisa deposits to done55 are processed instantly in most cases, just like JazzCash. The funds appear in your done55 balance within seconds of successful EasyPaisa wallet authorisation. If your EasyPaisa deposit has not appeared within 15 minutes, open done55 live chat support and provide your EasyPaisa transaction ID — the support team will trace and manually credit confirmed deposits if the automated system has not done so.

done55 does not charge fees on deposits. Withdrawal fees depend on the payment method selected — some methods are fee-free while others carry a small network processing charge. All applicable fees are transparently displayed in the done55 Cashier before you confirm any withdrawal, so there are never any surprise deductions. USDT TRC20 withdrawals are subject to standard TRC20 network gas fees outside done55's control.

The minimum withdrawal at done55 is PKR 200. To process your first withdrawal, you must have completed KYC verification with a valid CNIC. Withdrawals are only sent to payment accounts registered in the same name as the verified done55 account holder — third-party payment accounts are not accepted. This protects all players from fraud and complies with done55's anti-money-laundering obligations under its international gaming license.

For KYC-verified done55 accounts, JazzCash and EasyPaisa withdrawals are typically processed within 10 minutes of the request being submitted. HBL, UBL, and Meezan Bank withdrawals are processed within the same business day. USDT TRC20 withdrawals are subject to blockchain network confirmation times, which are outside done55's control but are usually confirmed within 30–60 minutes on the TRC20 network under normal conditions.

done55 offers a wide library of slot titles from leading providers including JILI, PG Soft, Pragmatic Play, and CQ9. Popular titles include Fortune Gems 2, with its gem-matching mechanics and high-frequency payouts, as well as dozens of other video slots spanning fruit machines, mythology themes, and progressive jackpot formats. All slot games at done55 use certified Random Number Generation technology, with published RTP figures available for each title.

done55's cricket betting section covers international Test matches, ODIs, T20Is, and PSL fixtures throughout the season. You can bet on match winners, top batsmen, total runs, fall of wicket markets, and more depending on the match. Navigate to the Cricket section from the main menu after done55 Login, select your match, choose your market, enter your PKR stake, and confirm. Settled bets are credited to your balance immediately after the relevant market result is confirmed.

Yes — PSL (Pakistan Super League) betting is one of the most popular features at done55 among Pakistani players. done55 covers all PSL fixtures from the group stage through to the final, with match-winner markets, top scorer bets, over/under run totals, and live in-play betting available for qualifying matches. PSL markets typically go live 24 hours before each fixture and are settled based on official match results.

No — done55 games are not rigged. All slot, fishing, and table game outcomes at done55 are governed by certified Random Number Generation (RNG) technology that has been independently audited by a third-party testing laboratory. RNG certification means game outcomes are statistically random and cannot be manipulated by done55 or any player. Published RTP percentages reflect long-run statistical return rates calculated over millions of game rounds.

Yes — done55 is fully optimised for mobile browser play on Android and iOS devices. No app download is required. Simply open done55.lat in your mobile browser, complete done55 Login, and access the full game library — slots, live dealer tables, fishing games, and cricket betting — from your smartphone. The done55 mobile interface is designed specifically for Pakistani mobile network speeds and smaller touchscreen displays.

done55 offers a welcome bonus for new Pakistani players on their first deposit. The specific bonus percentage and maximum bonus amount are displayed on the done55 promotions page and may vary by period. To claim the welcome bonus, ensure you opt in during the deposit process in the Cashier. The welcome bonus is subject to wagering requirements before any winnings derived from bonus funds can be withdrawn.

Wagering requirements specify how many times you need to wager a bonus amount before the resulting winnings can be withdrawn as real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in wagers using that bonus before withdrawal is unlocked. Not all games contribute equally — slots typically contribute 100%, while live dealer games may contribute less. Always check individual bonus terms for the exact contribution rates.

Yes — done55 bonuses have expiry windows specified in the individual promotional terms for each offer. If you do not complete the wagering requirements within the stated expiry period, the bonus funds and any winnings generated solely from those bonus funds are forfeited automatically. Expiry windows vary by promotion type — welcome bonuses and reload bonuses typically have different timeframes. Always check the specific bonus terms displayed in the done55 Cashier when claiming an offer.

No — bonus funds at done55 cannot be withdrawn directly. Only winnings generated from wagering with bonus funds, after all wagering requirements have been fully satisfied, may be withdrawn as real money. This is a standard condition across all done55 bonuses and is clearly stated in the terms of each individual promotion. Your real-money balance is always separate from bonus funds and can be withdrawn at any time subject to KYC verification.

done55 operates under an internationally recognised gaming license, which mandates compliance with responsible gaming standards, anti-money-laundering regulations, fair play certification, and data protection obligations. Pakistani players access done55 for entertainment purposes. done55 does not make representations about the legal status of online gambling under local Pakistani law and encourages players to understand their own jurisdictional context before registering.

To activate self-exclusion at done55, log in to your account, open Account Settings, and navigate to the Responsible Gaming section. Select Self-Exclusion, choose your preferred exclusion period (7 days, 30 days, 90 days, 6 months, 12 months, or permanent), and confirm. Self-exclusion takes effect immediately and cannot be reversed before the chosen period expires. If you need help activating self-exclusion, done55's 24/7 live chat support can process an immediate account suspension on your behalf.

done55 allows you to set daily, weekly, or monthly PKR deposit limits and loss limits from your Account Settings panel. Deposit limit reductions and loss limit reductions take effect immediately. Increases to either limit require a mandatory 24-hour cooling-off period before they apply — this is a licensing requirement designed to protect players from impulsive limit increases during active gaming sessions. All limit changes are logged and available to view in your account history.

done55 customer support is available 24 hours a day, 7 days a week. The fastest channel is live chat, accessible directly from the done55 Platform after done55 Login — average response time is under 3 minutes. For non-urgent queries, account documentation, or formal complaints, you can reach the support team by email at [email protected] (plain text only — not a clickable link). done55 support staff are trained to assist Pakistani players with deposits, withdrawals, account queries, and responsible gaming concerns.